Policies and Procedures

Policies and Procedures

These policies and procedures are meant to provide you with pertinent information, as well as, protect our business. If you have any questions or concerns, please let us know.

We ask that you:

  • Provide everything required to complete the project (including images, documents and all other information) in a timely manner.
  • Review work, provide direction and detailed feedback, and sign-off approval in a timely manner.
  • Adhere to the agreed upon payment schedule and to pay invoices promptly.

Communication

Email is our primary and preferred method of communication so as to always have written documentation of all requests. You may contact us at any time in order to schedule a time to speak by phone or via Skype. We are in office during regular business hours (approximately 9am – 6pm EST) Monday – Friday. We will reply to all messages as soon as possible.

Deposits and Payment

Prior to beginning work, a non-refundable deposit is required. The deposit is set according to the total cost of the project. The remaining balance will be due according to the agreed upon milestones and payment schedule. Final payment is due upon completion, once the final product is approved and before the final package is delivered. Emini Creative owns all rights until final payment has been made.

Project Scope

Additional costs will be applied for all requests that fall out of the originally agreed upon scope of the project. Examples: Exceeding the agreed upon number of concepts or revisions, major design changes to previously approved designs, new requests that were not previously discussed etc… Should the scope of the project change, we will work together to define additional work needed and all associated costs.

Abandoned Projects

A project will be archived if we have been unable to make contact over a period of 5 business days. Once contact has been re-established, a waiting period may be necessary before placing the project on our active schedule again. A project is considered abandoned when we have been unable to make contact after 10 business days. Client is responsible for payment for all work completed, as well as any cancellation fees applied. All rights to project designs and original art will be retained by Emini Creative.

Cancellations

Cancellations may be made at anytime. Please keep in mind the deposit is nonrefundable. In the event of project cancellation, all rights to project designs and original art will be retained by Emini Creative. Full payment for all work completed and expenses incurred is required. A cancellation fee may be applied at the discretion of Emini Creative.

Copyright

Emini Creative owns all rights until final payment has been made. Use and/or distribution of any artwork prior to payment and release is a violation of Emini Creative’s copyright agreement.

Project Completion

Final artwork files are emailed in a zip file. Please notify us if there is a special request. Once the entire project is complete and approved, final payment has been made, and files have been delivered, the job will be considered complete.

Our Portfolio

We love to show off our work, so we reserve the right to add completed projects to our portfolio. In certain cases and due to privacy purposes, you may request to have your project not displayed in our portfolio. We respect that. Please notify us if this is the case.

For Website Design Projects Only:

Website Content

Content development is not included unless agreed upon in the original scope of the project. A quote for these services can be provided upon request. We ask that all website content be provided at the start of the project. This helps to establish an accurate and well laid out design mockup and helps to prevent schedule delays. We are not responsible for proofreading client provided content.

Images & Stock Photos

It is optional to provide your own images. We work with our own gallery of stock images at no extra charge to you. Fees may apply in specific cases (large quantity requests, special licensing for photos, etc). You will be advised of these fees after consultation of your project.

Search Engines and SEO

Keywords and basic SEO meta tags will be included. Advanced SEO, search engine promotion and/or marketing of any kind is not included unless agreed to in the original scope of the project. A quote for these services can be provided upon request.

Website Credit

If a full web design and development project was completed by our studio, in most cases a credit ‘site by Emini Creative’ will be included at the bottom of the completed website. This is optional and will not be included if requested. Please notify us if this is the case.

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